{"id":2484,"date":"2020-09-11T17:27:36","date_gmt":"2020-09-11T17:27:36","guid":{"rendered":"https:\/\/geekbot.com\/blog\/?p=2484"},"modified":"2023-06-23T13:04:34","modified_gmt":"2023-06-23T13:04:34","slug":"remote-wellbeing","status":"publish","type":"post","link":"https:\/\/geekbot.com\/blog\/remote-wellbeing\/","title":{"rendered":"How to Increase Team Camaraderie Remotely (GitLab Case Study)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Jean du Plessis of GitLab manages several remote&nbsp;engineering teams&nbsp;dispersed all over the world \u2014 from Sydney to the West Coast.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prior to COVID-19, he was already noticing a couple of challenges unique to managing <em>remote<\/em>&nbsp;teams:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Strengthening <strong>internal team bonds is difficult<\/strong>&nbsp;when teammates don\u2019t see each other in person. They can feel isolated (even more so during COVID-19), and consequently, their motivation can wane.<\/li><li>As a manager, it\u2019s <strong>hard to keep a pulse<\/strong>&nbsp;on the wellbeing of your team in a remote setting. If someone is experiencing a personal issue that affects their work, it may go unnoticed. Of course, managers can\u2019t step in and help if they aren\u2019t aware of the issue in the first place.<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Jean set out to solve these problems using several strategies, and we\u2019re proud that Geekbot was a part of the solution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this article, we\u2019ll discuss:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Specifically how Jean used&nbsp;Geekbot to address these issues by sending out personal check-in questions in Slack.<\/li><li>Why the personal check-in process can be extremely valuable for remote teams.<\/li><li>Why the <em>asynchronous<\/em>&nbsp;nature of Geekbot and Slack is conducive to Jean and the remote teams he manages at GitLab.&nbsp;<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s dive in!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.tocho7srkt0s\">Setting the Stage \u2014 Why Does Jean Conduct the Check-In Process <em>Asynchronously<\/em>&nbsp;Through Slack and Geekbot?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">GitLab is a remote first company that bases most of their processes and tools on asynchronous communication. And as we\u2019ll demonstrate in this article through several examples, sending personal check-in questions to teammates asynchronously via Geekbot\/Slack helped Jean solve the challenges we mentioned above (strengthening internal team bonds <em>and<\/em>&nbsp;keeping a pulse on the wellbeing of your team).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If Jean and his teams performed the check-in process via <em>synchronous <\/em>video meetings, it would present several challenges:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Teammates inevitably have to show up at an inconvenient hour due to time zone differences or calendar clashes.<\/li><li>The meeting disrupts engineers just as they get into a state of flow.<\/li><li>And other downsides which you can <a href=\"https:\/\/geekbot.com\/blog\/daily-standup-meeting-for-remote-teams\/\" target=\"_blank\" rel=\"noopener noreferrer\">read about here<\/a>.<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Jean wanted to avoid the downsides of <em>synchronous <\/em>video calls, and his teams rely heavily on asynchronous communication. So instead, he chose to use Geekbot, and due to the asynchronous nature of our tool, teammates can quickly answer the check-in questions in Slack at <strong>any convenient time throughout the day<\/strong>&nbsp;(instead of meeting at an inconvenient time <em>or<\/em>&nbsp;having to attend a meeting just as you become fully immersed in your work).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The questions are <em>completely customizable<\/em>&nbsp;and you can configure Geekbot to send as many&nbsp;(or as few)&nbsp;questions as you\u2019d like to team members. Once everyone answers the check-in questions, the answers are posted in a public Slack channel:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Slack-broadcast-channel-4.png\" data-lightbox=\"gal[2484]\"><img decoding=\"async\" width=\"842\" height=\"1024\" data-src=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Slack-broadcast-channel-4-842x1024.png\" alt=\"Daily standup responses are posted to a Slack Channel for everyone to see.\" class=\"wp-image-2481 lazyload\" data-srcset=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Slack-broadcast-channel-4-842x1024.png 842w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Slack-broadcast-channel-4-247x300.png 247w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Slack-broadcast-channel-4-768x934.png 768w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Slack-broadcast-channel-4-1053x1280.png 1053w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Slack-broadcast-channel-4.png 1316w\" data-sizes=\"(max-width: 842px) 100vw, 842px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 842px; --smush-placeholder-aspect-ratio: 842\/1024;\" \/><noscript><img decoding=\"async\" width=\"842\" height=\"1024\" src=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Slack-broadcast-channel-4-842x1024.png\" alt=\"Daily standup responses are posted to a Slack Channel for everyone to see.\" class=\"wp-image-2481\" srcset=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Slack-broadcast-channel-4-842x1024.png 842w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Slack-broadcast-channel-4-247x300.png 247w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Slack-broadcast-channel-4-768x934.png 768w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Slack-broadcast-channel-4-1053x1280.png 1053w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Slack-broadcast-channel-4.png 1316w\" sizes=\"(max-width: 842px) 100vw, 842px\" \/><\/noscript><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.9llcprp5sidq\">How Jean Uses Personal Check-In Questions to Improve Team Chemistry<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As we mentioned earlier, Jean manages several remote engineering teams&nbsp;dispersed all over the world, and most team members have never seen each other in person (which makes it difficult to strengthen&nbsp;internal team bonds).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To address this problem, Jean configured Geekbot to automatically send several check-in questions to teammates in Slack at the start of each week, one of them being: <em>\u201cAnything interesting\/fun <\/em><em>happen<\/em><em>&nbsp;over the weekend?\u201d<\/em>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One engineer recently answered, \u201c<em>I built a video game over the weekend\u201d<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jean and the rest of the team didn\u2019t know that this particular teammate is a gamer. They discovered an interesting side of a colleague they\u2019ve never met in person before.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Naturally, teammates can <strong>reach out to this engineer and start a back and forth dialogue inside Slack<\/strong>&nbsp;about a hobby they potentially share (in this case, building or playing video games). This strengthens their bond and makes for a more enjoyable working environment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Harvard Business Review <a href=\"https:\/\/hbr.org\/2013\/07\/we-all-need-friends-at-work\" target=\"_blank\" rel=\"noopener noreferrer\">published a post<\/a>&nbsp;titled, \u201cWe All Need Friends at Work<em>\u201d<\/em>, which details how \u201cone way to help improve engagement at work is to foster friendships\u201d. Personal check-in questions (such as this one) humanize remote workers and simulate the water cooler moments that help build those relationships.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.mzlnf831ywnm\">How Jean Utilizes the Check-In Process to Keep a Pulse on the Wellbeing of His Team (and Adjust If Things Are Headed in the Wrong Direction)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Jean also configured Geekbot to automatically send out the following check-in question in Slack at the start of each week:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u201cWhat\u2019s your RAG status? <\/em><em>(Red, Amber, Green)<\/em><em>. Feel free to share some more context with the team\u201d. <\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong>&nbsp;similar to a traffic light, green is positive, red is negative, and amber is in the middle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once the answers are in, Jean can quickly scan through the colors and see if a teammate is feeling down\/unmotivated or hitting their limits. He can then use this info and take action as needed (i.e. jump in and help before a situation gets worse).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Teammates who answer this check-in question can express their feelings and feel heard\/supported knowing the manager is reading their responses and caring about their wellbeing. All it takes is a few words of encouragement to turn someone\u2019s day around and energize them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.la5l63g14jjp\">Benefits of Going Back in Time and Analyzing Past Check-In Answers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Another way to keep a pulse on the wellbeing of the team is to see&nbsp;a history of all check-in the answers through the dashboard (filterable by date). You can also view analytics and trends showing team happiness\/motivation over time.<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Team-Happiness-1.png\" data-lightbox=\"gal[2484]\"><img decoding=\"async\" data-src=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Team-Happiness-1-1024x628.png\" alt=\"You can look at team happiness over time\" class=\"wp-image-2483 lazyload\" width=\"768\" height=\"471\" data-srcset=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Team-Happiness-1-1024x628.png 1024w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Team-Happiness-1-300x184.png 300w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Team-Happiness-1-768x471.png 768w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Team-Happiness-1.png 1600w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/471;\" \/><noscript><img decoding=\"async\" src=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Team-Happiness-1-1024x628.png\" alt=\"You can look at team happiness over time\" class=\"wp-image-2483\" width=\"768\" height=\"471\" srcset=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Team-Happiness-1-1024x628.png 1024w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Team-Happiness-1-300x184.png 300w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Team-Happiness-1-768x471.png 768w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Team-Happiness-1.png 1600w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/noscript><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2020-08-19-at-4.52.21-PM.png\" data-lightbox=\"gal[2484]\"><img decoding=\"async\" data-src=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2020-08-19-at-4.52.21-PM-922x1024.png\" alt=\"You can select which participants to include and which questions to ask.\" class=\"wp-image-2482 lazyload\" width=\"692\" height=\"768\" data-srcset=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2020-08-19-at-4.52.21-PM-922x1024.png 922w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2020-08-19-at-4.52.21-PM-270x300.png 270w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2020-08-19-at-4.52.21-PM-768x853.png 768w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2020-08-19-at-4.52.21-PM-1153x1280.png 1153w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2020-08-19-at-4.52.21-PM.png 1441w\" data-sizes=\"(max-width: 692px) 100vw, 692px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 692px; --smush-placeholder-aspect-ratio: 692\/768;\" \/><noscript><img decoding=\"async\" src=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2020-08-19-at-4.52.21-PM-922x1024.png\" alt=\"You can select which participants to include and which questions to ask.\" class=\"wp-image-2482\" width=\"692\" height=\"768\" srcset=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2020-08-19-at-4.52.21-PM-922x1024.png 922w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2020-08-19-at-4.52.21-PM-270x300.png 270w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2020-08-19-at-4.52.21-PM-768x853.png 768w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2020-08-19-at-4.52.21-PM-1153x1280.png 1153w, https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2019\/01\/Screen-Shot-2020-08-19-at-4.52.21-PM.png 1441w\" sizes=\"(max-width: 692px) 100vw, 692px\" \/><\/noscript><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Teams in different time zones&nbsp;can also perform effective, asynchronous retrospectives using Geekbot, where folks can type their answers at any time, instead of meeting at odd\/inconvenient hours via video call (<a href=\"https:\/\/dannyvarner.com\/2017\/07\/15\/distributed-retrospectives.html\" target=\"_blank\" rel=\"noopener noreferrer\">as one of our customers wrote about<\/a>). Plus, with video calls, it\u2019s harder to notice trends and learn from them \u2014 you only get a snapshot of that particular moment in time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When performing an asynchronous retrospective, you may notice that your team is feeling a negative emotion during a particular time period. Then, you can dig deeper, examine why that was the case, and adjust moving forward.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While examining what went wrong is usually default behavior, managers can also learn from the good. For example, if the general sentiment of the team is positive during the last few weeks, then why is that the case? And how can we keep it up?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h.m7hic5tnmf2p\">Summary: Benefits of the Check-In Process and Using Geekbot<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Jean and his teams have found the check-in process to be extremely valuable for a couple reasons.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">First, Jean can <strong>identify if a teammate is feeling down<\/strong>&nbsp;and could use some support, which is not easily perceivable without being there in-person.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Second, the answers to the check-in questions can <strong>spark dialogue between teammates <\/strong>and simulate the water cooler discussions that are missing in a remote environment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Geekbot, the check-in process is asynchronous and teammates can answer the questions at <em>any convenient time throughout the day<\/em><strong>, <\/strong>avoiding the issues that synchronous video meetings present for remote teams (i.e. inconvenient time zone differences, disruptive to your workflow, etc.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Want to learn more? Check out this video that shows how to get started with Geekbot:<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Getting Started with Geekbot\" width=\"800\" height=\"450\" data-src=\"https:\/\/www.youtube.com\/embed\/ZmjQDldsMuQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If you\u2019d like to learn more about how Geekbot works, feel free check out our getting started video above,&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/www.capterra.com\/p\/148076\/geekbot\/reviews\/\" target=\"_blank\">read our reviews on Capterra<\/a>, or&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/geekbot.com\/\" target=\"_blank\">sign up for a free 30 day trial<\/a>.<\/strong><\/p>\n\n\n<div class=\"lazyblock-button-cta-Z1MBlv5 align wp-block-lazyblock-button-cta\"><div class=\"related-container-button\">\n  <a href=\"https:\/\/geekbot.com\/\" class=\"related-large\">\n    <div class=\"row\">\n    <div class=\"col-sm-5\">\n    <figure class=\"related-image\">\n      <img decoding=\"async\" data-src=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2020\/04\/Pizza-Toppings.png\" alt=\"\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" style=\"--smush-placeholder-width: 1124px; --smush-placeholder-aspect-ratio: 1124\/576;\" \/><noscript><img decoding=\"async\" src=\"https:\/\/geekbot.com\/blog\/wp-content\/uploads\/2020\/04\/Pizza-Toppings.png\" 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